Ross L. Shaw

OPERATIONS EXECUTIVE · HEALTHCARE OPERATIONS · REVENUE OPERATIONS · M&A INTEGRATION · AI TRANSFORMATION

Operations Executive with 20 years in healthcare and medical group operations. I turn complex operating systems into measurable results.

VP/Director of Operations, Revenue Operations, Healthcare Operations, Strategy & Operations, M&A Integration, Process Improvement and AI Transformation. Open to remote US, Los Angeles, or relocation.

  • $380K

    Recovered

  • 18 → 4

    Days

  • ~92%

    Faster reporting

  • ~90%

    Monthly sales growth

Quantified outcomes

$380K
Recovered from approximately $450K in aged Medicare claims in approximately 60 days.
18 → 4
Intake-to-reimbursable cycle reduction.
~92%
Reduction in recurring executive reporting production time.
~90%
Increase in monthly sales following an ERP-led operating transformation.

Selected impact

Complex problems rarely belong to one department. These examples show how I work backward from an outcome to the system producing it.

01: Healthcare Operations · Revenue Cycle · Financial Performance

$380K Medicare Revenue Recovery

Approximately $450,000 in aged Medicare claims had accumulated in an environment requiring strict documentation and audit compliance.

$380K of approximately $450K recovered in approximately 60 days.

View case study

$380K

Recovered

02: Process Transformation · Healthcare Operations

Seven Departments. 18 Days. Reduced to 4.

An intake-to-reimbursable workflow crossed seven departmental handoffs and required approximately 14–18 days.

14–18 days → approximately 4 days.

View case study

18 → 4

Days

03: Analytics · Automation · Executive Decision Support

Executive Analytics & Automation

Recurring operational reporting required substantial manual production and depended upon consistent interpretation of underlying metrics.

Approximately 2 hours → approximately 10 minutes.

View case study

~92%

Less production time

04: Enterprise Systems · Operations · Transformation

ERP-Led Operating Transformation

Fragmented systems and business processes limited operational visibility and scalability.

Approximately 90% increase in monthly sales following the broader operating transformation.

View case study

~90%

Monthly sales growth

Results are outputs of systems.

When a financial or operational metric moves unexpectedly, I work backward.

The objective isn't simply to identify a variance. It is to determine what process produced it, why, and what needs to change so the result changes predictably.

  1. 01Result
  2. 02Drivers
  3. 03Workflow
  4. 04Ownership
  5. 05Intervention
  6. 06Measurement

Hands-on, not just strategy.

Operational and strategic leadership combined with the ability to work directly with analytical and technical systems.

Analytics

  • SQL
  • Tableau
  • Excel
  • Python

Data & Enterprise Systems

  • PostgreSQL
  • ETL
  • ERP / CRM
  • OpenERP / Odoo
  • Brightree
  • QuickBooks Enterprise

AI & Automation

  • LLM evaluation
  • Prompt and system design
  • AI-enabled workflow development
  • Automation
  • Applied AI experimentation

Program / Operations

  • Process Improvement
  • Program Management
  • Financial Analysis
  • Healthcare Operations
  • Managed Care
  • Revenue Cycle
View technical projects on GitHub

Cross-functional by design.

Areas

  • Healthcare Operations
  • Managed Care
  • Revenue Cycle
  • Financial Analysis
  • Process Improvement
  • Program Management
  • Enterprise Systems
  • Analytics
  • AI Transformation

Executive facts

  • 20 years in healthcare and medical group operations.
  • Led the M&A integration of 120 employees across 7 departments.
  • Built the KPI framework at Regal Medical Group that brought 7+ merged companies onto one framework.
  • Revenue recovery at Nationwide Medical.
  • Open to remote US, Los Angeles, or relocation.

Let's talk about the problem.

Email Ross